Support

Contact us

Email [email protected]. To help us answer quickly, please include:

• The email address you used at checkout (if your question is about a purchase or account).
• The roadmap or business the question is about.
• A short description of what happened and what you expected.

Please do not send your password or full payment card details — we never need them to help you.

Common questions

Do I need an account to take the assessment?

No. The assessment and your matches are free and need no login. You only create an account after your first roadmap purchase, so your roadmap and progress can follow you across devices.

I paid but my roadmap has not opened.

Access is granted once your payment is confirmed by the payment provider, which can take a moment. Create your account (or sign in) with the exact email you used at checkout, then refresh. If it still has not unlocked, email support with your checkout email and we’ll sort it out.

Can I use my roadmap on another device?

Yes. Sign in with your account and your purchased roadmaps, notes and progress will be there.

I forgot my password.

Use the “Forgot password” link on the sign-in page to reset it by email.

Refunds and policies

See our Refunds, Terms and Privacy pages for details on purchases and your data.